March 17 COVID-19 Emergency Member Session Recap

March 19, 2020

COVID-19 Roundtable Discussion

The recap below is from a call at 11:00am EDT on March 17. Some approaches discussed have already changed, as cases continue to skyrocket globally, and containment measures continue to change. Many countries have closed schools and implemented online learning, limited gatherings, and taken other major social distancing measures—like city or country shutdowns.

Companies who participated include:

  • PMI
  • BASF
  • BNY Mellon
  • Mars
  • ENI
  • Dell
  • Reckitt Benckiser
  • C. Johnson
  • Sun Life Financial
  • Wyndham Destinations
  • Dow
  • International Paper
  • OPM
  • Prudential Financial
  • COFRA
  • Colfax
  • GE

Travel Restrictions—Corporate and Personal

  • Banning or limiting global and domestic travel for all employees—unless approved by senior leadership
  • Discouraging personal travel—if unavoidable, employees must report it and quarantine themselves for 14 days following their return

Remote/Virtual Work and Social Distancing

  • Implementing virtual calls for all salespeople out in the field
  • Instilling premium pay to reward the effort of field workers who need to work on-site
  • Enforcing all non-customer focused roles to work from home globally
  • Managing work from home on a population by population basis
  • Testing systems and infrastructure bandwidth—taking measures to limit VPN usage, ramp up IT capabilities, advise limited use of video, and ask people to go on for certain periods

Compensation and Equity

  • Rolling out 14 to 15-day global crisis sick leave
  • Adding a per day supplement for staff that has to be physically present
  • Implementing a benefit of backup childcare through a vendor
  • Maintaining no cap on length of time to provide pay for sick staff

Recruiting/On-boarding and Termination

  • Conducting 100% virtual interviewing
  • Recruiting only for essential and critical roles
  • Ceasing all new hiring activity and terminations
  • Honoring new hires’ start dates and moving forward with virtual on-boarding
  • Using a vendor for background checks and virtual validation of I9 forms
  • Implementing virtual internships if necessary
  • Following the same rules and guidelines with contractor positions as will all other staff

Crisis Management and Wellness

  • Sharing and updating guides online around ethics, working, and managing teams remotely
  • Distributing FAQs, working from home guidelines, and real-time information on COVID-19
  • Rolling out a manager tool kit around how to manage in a crisis
  • Launching a remote leadership program
  • Putting crisis management teams together and holding daily meetings
  • Pointing people to their wellness resources—physical, mental, and financial
  • Covering COVID-19 testing and preventative care and launching a resilience strategy
  • Instilling temperature checks and thoroughly sanitizing and cleaning locations

If your team is dealing with similar issues or have questions you’d like answered please fill out the form below!

Emergency Member Session Blog March 17

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