The Digitization of HR Services: Finding Balance

Heads of HR Services from Abbott, Baker Hughes, BP, Cargill, Chevron, DOW, Ingredion, MetLife, Neste, Pfizer, Target and more, recently gathered o discuss topics under the theme “The Digitization of HR Services: Finding Balance.” Together they were able to connect with their peers, share challenges, and brainstorm solutions to better their employees and businesses.

Here are some of the key takeaways:

• Emphasis is “being digital versus doing digital”!
• Avoiding the leap into implementation of process on the front end versus designing a journey of strategy with the right operating model and measures of success for long-term value to assure the desired end goal outcomes of acceptance and adaptation.
• Processes generate data but journeys generate feeling.
• Looking to “engage versus enrage” people to shift the paradigm of pushing forward MVPs that will most likely be abandoned.

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